KLM launches unique Lost & Found service

KLM launches unique Lost & Found service

KLM offers a unique Lost & Found service at Amsterdam Airport Schiphol. A dedicated team is now on a mission to return items, found by cabin crew on board or by KLM airport staff, to their legitimate owners – as soon as possible.

Every week, KLM receives 40.000 questions via social media. One of the most asked questions is about getting lost items back. This inspired KLM to set up a dedicated Lost & Found team that uses all available information like seat number, phone numbers and public social media details to reunite passengers with their belongings.

Very often the Lost & Found team is able to surprise passengers by returning their personal belongings before they have even missed them. Despite the challenge of locating the owner, first results show that over 80% of the found items can now be reunited with their owners.

To show how far the Lost & Found team and their tail-wagging secret weapon go, KLM has created a video.

  • Charlie Brown

    A few years ago on my way home from visiting Amsterdam, I left a scarf I purchased on the first leg of my flight. As I boarded the second plane home, the attendant recognized my name and pulled the scarf out from underneath the podium at which she stood. I was flying Icelandair.

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